Blackberry Farm is a luxury hotel and resort, nestled in the foothills of the Great Smoky Mountains. Its 4,200 acres have been a mountain haven and tranquil escape for family, friends and guests for more than 70 years. Today, Blackberry Farm remains a top destination for travel, food and wine, and in 2011 was rated the #1 Resort in the Continental U.S. and Canada by Travel+Leisure.
Evolution of Luxury
With the guest in mind, each update and project is a continuous enhancement to further enrich the guests experience from their online experience and to their visit.
CHALLENGE
The Blackberry Farm brand was composed of multiple web sites, each serving a different purpose for guests and online visitors. Their programs had expanded to handle a quickly growing customer and guest base, but were spread across multiple systems. This made it difficult to easily support account holders across the various web sites.
SOLUTION
We combined their websites into a single unified branded online experience to uphold the luxury brand, and managed by a hosted CMS platform. The goal was to create an experience which engaged site visitors, and provided a clear path and consistent experience from initial visits, pre-arrival booking, and post visit to the resort. This increased eCommerce sales and the "Friends of the Farm" program, creating a larger audience for exclusive Blackberry Farm content & promotions.
MORE PROJECTS
View more selected projects
